Charlotte takes the reins at Congress

Charlotte takes the reins at Congress

VETPARTNERS practice standards adviser Charlotte Hartley will share her expertise at one of the veterinary industry’s biggest events.

Charlotte will be one of the speakers at the Veterinary Management Group (VMG) Congress at Celtic Manor in Wales on January 24-26.

She will offer advice and guidance on the RCVS Practice Standards Scheme (PSS) after successfully overseeing her own practice’s success at gaining the Client Service award.

Gillivervet in Garwood, near Chorley in Lancashire, where Charlotte is clinical coordinator, achieved “outstanding” in the scheme for demonstrating a high level of care for their clients.

Under Charlotte’s guidance, Gillivervet was praised for its facilities, which were described as impressive, well organised and spotlessly clean. The equine practice demonstrated effective communication with clients, efficiency in handling insurance claims and invoices, and monitoring feedback from horse owners.

She now advises VetPartners colleagues across the North West in how to achieve PSS awards, which quality assure veterinary practices and their facilities.

Charlotte said: “I know what these awards mean to practices because we felt like we had won a BAFTA when we achieved the Client Service award.

“I’m looking forward to talking about how we achieved it and our experience in ensuring we met the right standard.”

Charlotte will be part of a three-person panel talking about the PSS, before a question and answer session.

Lisa Bugh, joint head of Lynwood School of Veterinary Nursing, which is part of VetPartners, has also been invited to take part.

Lisa will be part of the qualifications seminar to promote the Veterinary Practice Administration Certificate alongside VMG’s Practice Management qualification.